vasilescu.pro Solutions Payment and Refund Policy
Last updated: June 1, 2026, version 2.0
This Payment and Refund Policy constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “the client”, “the customer”) and vasilescu.pro Solutions (“vasilescu.pro”, “we”, “us”, or “our”), concerning your purchase of advisory, training, and seminar services from the website https://vasilescu.pro (the “Site”).
All services offered are subject to availability. We reserve the right to modify or discontinue any service at any time for any reason.
1. PURCHASES AND PAYMENT METHODS
We accept the following forms of payment for our services:
- Visa, Mastercard, American Express
- Bancontact, EPS, iDEAL, Przelewy24, Sofort
These secure transactions are processed via our designated compliance partners: Stripe, SumUp, and Klarna in accordance with their respective Terms of Service.
2. CURRENCY CONVERSION AND METADATA
- Base Currency: The base operational currency of the Site is the Euro (EUR). Displayed prices include statutory Value Added Tax (VAT) where applicable.
- Foreign Currency Conversion: If you choose to settle an invoice or purchase a service in a currency other than the Euro, the displayed price includes a standard markup of up to 3% to offset cross-border currency exchange volatility and premium payment processor fees. Exchange rates are pulled programmatically on a daily basis via Google Finance and Yahoo Finance APIs.
- Availability: Not all payment networks support all currencies or sovereign jurisdictions. If a preferred processing engine is unavailable, switch the checkout currency to Euro.
3. BILLING ACCURACY & DEFAULT MANAGEMENT
You agree to provide current, complete, and accurate billing and contact information for all purchases. You authorize us to charge your selected payment method immediately upon order entry or according to your designated subscription/retainer schedule.
Statutory Late Interest and Debt Collection Framework (Austrian ABGB):
If any payment remains unpaid past its explicit due date, the following lawful parameters apply immediately, without any mandatory grace periods:
- Commercial Entities & Institutional Clients (B2B): Outstanding balances shall accrue interest per annum at the statutory rate of 9.2 percentage points above the European Central Bank (ECB) base rate in effect, calculated on a daily basis.
- Individual Consumers (B2C): Outstanding balances shall accrue interest at the statutory consumer cap of 4% per annum.
- Debt Collection Escalation: If an invoice remains unpaid past its deadline, we reserve the right to hand over the claim to registered external debt collection agencies (Inkassobüros) or legal counsel within a reasonable timeframe. The client shall bear all necessary, reasonable, and contractually permitted collection and legal costs incurred due to non-payment under Section 1333 of the Austrian Civil Code (ABGB).
4. CONSUMER WITHDRAWAL RIGHTS & STATUTORY EXEMPTIONS (FAGG)
The availability of a 14-day right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz – FAGG) depends strictly on the legal status of the client and the specific nature of the service purchased:
- Corporate, Institutional, and Diplomatic Clients (B2B): For all entities, corporations, government bodies, and diplomatic delegations, statutory consumer withdrawal windows do not apply. All business-to-business transactions are final and are governed immediately and exclusively by our structured refund tiers from the moment of purchase.
- Fixed-Date Events, Workshops, and Seminars (B2C Capacity Exclusion): In accordance with Section 18, Paragraph 1, Line 10 FAGG, the statutory 14-day right of withdrawal is explicitly excluded for services delivered on a precise calendar date or within a strictly capped attendee capacity. Because seats are blocked and taken off the market, registrations for these events are binding from the moment of purchase and are governed solely by the tiered timelines in Section 6B.
- Non-Fixed-Date Services (Coaching, Retainers, and Custom Advisory): For services that do not have a pre-determined, locked calendar date at checkout (such as flexible coaching packages or monthly advisory retainers), individual consumers retain a statutory 14-day cooling-off period from the date of purchase, subject to the following condition:
- Immediate Performance Request: If you schedule or utilize an advisory session to take place within this 14-day window, you explicitly request the immediate performance of the service. In accordance with Section 18, Paragraph 1, Line 1 FAGG, your right of withdrawal is fully waived and extinguished for any sessions already delivered or fully performed within that timeframe.
Because our events, workshops, and seminars have strictly capped attendee capacities and are delivered on precise calendar dates, no 14-day cooling-off or withdrawal window exists for any user under the FAGG. Every registration—whether personal or corporate—is legally binding from the moment of purchase and is governed solely by the tiered cancellation timelines outlined in Section 6B.
5. GENERAL REFUND AND RESCHEDULING POLICY
All services are provided by us with professional dedication consistent with corporate and diplomatic training standards.
- Client Delay: If an advisory project is delayed at the request of the client or due to the client’s internal corporate/bureaucratic processes, we are not responsible for any derivative costs, and all original milestones remain payable.
- No-Shows: Failure to use booked advisory hours, unexcused absences from scheduled appointments, or arriving late to session timeframes does not entitle the client to any discount, roll-over credit, or refund.
- Portal Dashboards: Clients retain the option to cancel or reschedule appointments directly via their professional dashboard at https://vasilescu.pro/account/.
- Rescheduling Timeline Logic: Because we permit session flexibility, all refund windows refer to the original date booked—unless the session is rescheduled to an earlier date, in which case the newly advanced date becomes the definitive benchmark for cancellation timelines.
6. DETAILED SERVICE REFUND TIERS
A. Training, Mentoring, and Coaching Services
Our cancellation and refund parameters for individual sessions, mentoring, and consultation bookings are structured as follows:
| Cancellation Notice Provided | Refund Eligibility |
|---|---|
| 14 or more days before the scheduled session | 100% refund (minus direct payment processing fees) |
| 7 to 13 days before the scheduled session | 50% refund of the processed payment |
| Less than 7 days before the scheduled session | 0% (No refund) |
Memberships & Retainers: Retainer contracts can be canceled within fourteen (14) days of original activation for a full refund (minus credit processing overhead). Once this 14-day onboarding window has elapsed, or if any advisory services have already been utilized under the retainer during this time, no refunds will be provided. No refund or partial credit is offered if a retainer service is left completely or partially unused after the deadline.
B. Events, Workshops, and Seminars
Due to the significant upfront institutional commitments required to secure high-level venues, catering, and materials months in advance, our cancellation and refund parameters are strictly enforced based on the following timeline:
| Cancellation Notice Provided | Refund Eligibility |
|---|---|
| 60 or more days before the scheduled event | 100% refund (minus direct payment processing fees) |
| 45 to 59 days before the scheduled event | 50% refund of the processed registration fee |
| 30 to 44 days before the scheduled event | 25% refund of the processed registration fee |
| Less than 30 days before the scheduled event | 0% (No refund) |
If a registered participant cannot attend and a full or partial refund is no longer available under the timeline above, the registration remains fully transferable. You may designate an alternate colleague, corporate representative, or diplomatic peer to take your seat at no additional charge, provided you notify us via email at least 96 hours before the official event start time. No delegate adjustments or profile transfers can be accommodated after this 96-hour operational deadline.
C. Other Customized Services
For specialized, contract-specific advisory services not covered by the standard categories, a 14-day refund policy applies after the first financial charge, provided service performance has not begun within that 14-day window.
7. POLICY MODIFICATIONS
We reserve the right to adjust this Payment and Refund Policy at any time. Changes take effect immediately upon their publication on the Site for general visitors. For active corporate, diplomatic, or individual retainer clients with active bookings, any material changes to this policy will be communicated directly via your account email address thirty (30) days in advance.